Frequently Asked Questions

The minimum deposit amount on 8bet varies by payment method. For e-wallets like GCash and PayMaya, the minimum deposit is typically ₱100. For bank transfers via BPI, BDO, or Metrobank, the minimum is generally ₱500. Exact minimums are displayed at the time of deposit in your 8bet account cashier. There are no fees charged by 8bet for deposits.

Deposits via GCash and PayMaya are typically credited to your 8bet account instantly or within a few minutes. Bank transfers via BPI, BDO, or Metrobank may take 1–3 business hours during banking hours. If your deposit has not appeared after the expected timeframe, please contact 8bet support at [email protected] with your transaction reference number.

To withdraw from 8bet, log in to your account and navigate to the Cashier section. Select "Withdraw," choose your preferred payment method (GCash, PayMaya, BPI, BDO, or Metrobank), enter the amount, and confirm. Withdrawals are processed to the same payment method used for your most recent deposit. Your account must be fully verified before withdrawals are permitted.

Withdrawal processing times on 8bet are as follows: GCash and PayMaya withdrawals are typically processed within 1–24 hours. Bank transfers to BPI, BDO, or Metrobank are typically processed within 1–3 business days. Processing times may be longer during peak periods or if additional verification is required. 8bet does not charge withdrawal fees, though your bank or e-wallet provider may apply their own charges.

Withdrawals may be delayed or declined for several reasons: your account verification (KYC) may be incomplete; you may have an active bonus with pending wagering requirements; the withdrawal amount may exceed your available balance; or additional security checks may be required. If your withdrawal has been declined, you will receive a notification with the reason. Contact 8bet support at [email protected] for assistance.

Wagering requirements (also called playthrough requirements) specify how many times you must wager a bonus amount before you can withdraw any winnings derived from it. For example, a ₱500 bonus with a 20x wagering requirement means you must place a total of ₱10,000 in bets before the bonus funds become withdrawable. Wagering requirements vary by promotion and are always clearly stated in the bonus terms on 8bet.

No. Bonus funds and any winnings generated from them cannot be withdrawn until the applicable wagering requirements have been fully met. If you wish to withdraw before completing the wagering requirements, the bonus and any associated winnings will be forfeited. Only your original cash deposit (minus any amounts already wagered) may be withdrawable in such cases, subject to 8bet's Terms & Conditions.

Most 8bet bonuses are credited automatically upon qualifying deposit or registration. Some promotions may require you to enter a bonus code during the deposit process. Check the specific promotion details in your 8bet account for instructions. If a bonus has not been credited after meeting the qualifying conditions, contact 8bet support at [email protected] within 48 hours.

Yes. All games on 8bet use certified Random Number Generator (RNG) technology to ensure fair and unpredictable outcomes on every spin, hand, or draw. 8bet operates under PAGCOR's regulatory framework, which requires all licensed operators to maintain game fairness standards. RNG certification is conducted by independent testing laboratories to verify that game outcomes are truly random and cannot be manipulated.

Yes. 8bet is fully optimised for mobile play. You can access all games directly through your mobile browser on Android or iOS devices — no app download required. The 8bet platform automatically adjusts to your screen size for a smooth gaming experience whether you're in Manila, Cebu, or anywhere else in the Philippines with a stable internet connection.

Return to Player (RTP) is a percentage that indicates how much of the total wagered amount a slot game is expected to pay back to players over time. For example, a slot with 96% RTP will theoretically return ₱96 for every ₱100 wagered over a large number of spins. RTP is calculated over millions of game rounds and does not guarantee individual session results. RTP information for each game is available in the game's information panel on 8bet.

To activate self-exclusion, go to Account Settings and select the Self-Exclusion option under Responsible Gaming. Choose your exclusion period (30 days, 90 days, 6 months, 1 year, or permanent). Once confirmed, your account is suspended immediately and cannot be reactivated during the exclusion period. You can also request self-exclusion by contacting our support team at [email protected]. See our Responsible Gaming page for full details.

If you feel that gambling is negatively affecting your life, finances, or relationships, please take action immediately. Use 8bet's self-exclusion tool to suspend your account, set strict deposit limits, or contact our 24/7 support team at [email protected]. PAGCOR also maintains responsible gaming resources for Filipino players. You are not alone — help is available, and reaching out is the right first step.

Absolutely not. 8bet strictly enforces the 21+ age requirement mandated by PAGCOR. All accounts undergo identity verification before real-money gaming is permitted. Any account found to belong to a person under 21 years of age will be immediately suspended, all funds returned, and the matter reported to the relevant authorities. If you suspect underage gambling activity, please report it to [email protected].

To keep your 8bet account secure: use a strong, unique password that you don't use on other sites; never share your login credentials with anyone; enable two-factor authentication (2FA) if available; always log out after your session, especially on shared devices; and be alert to phishing attempts — 8bet will never ask for your password via email or SMS. If you suspect unauthorised access, contact support immediately at [email protected].

The 8bet support team is available 24/7, Philippine Standard Time. You can reach us by email at [email protected]. When contacting support, please include your registered account email and a clear description of your issue to help us resolve it as quickly as possible. For account-specific issues, having your account ID or transaction reference number ready will speed up the process.

8bet operates within the regulatory framework established by PAGCOR — the Philippine Amusement and Gaming Corporation — which is the government body responsible for licensing and regulating online gaming operators in the Philippines. PAGCOR regulation means that 8bet is subject to ongoing compliance requirements covering game fairness, player protection, responsible gaming, and financial integrity. Filipino players can trust that 8bet operates to the standards required by Philippine law.